Policies,Terms & Conditions

Enjoy a striking destination inspired by the un-surpassed beauty of the Queen Of Hills.

At the Silver Arch Hotel, Mussoorie, the old world charm of Mussoorie and the availability of all modern amenities come together to form an enticing and heady mix of the eras gone by and the 21st century.

Silver Arch Hotel
Sylverton Estate
Picture Palace, The Mall
Mussoorie (UK) - 248179
INDIA

t: +91 135 2635522
t: +91 135 2635131
e: [email protected]

Check In: 12 Noon                  Check Out: 10 am

As per the Government of India’s security regulations, it is mandatory for all guests to show an identity proof (passport for foreigners) at the time of check-in. Please do ensure that you carry this with you. 

In case any damage is done to the hotel property by guests during their stay, it will be the sole accountability of the guest that made the booking and Silver Arch Hotel shall levy damage charges as deemed fit.

Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations, our official records shall control. Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.

General cancellation policy:
   Reservations cancelled fifteen (15) or more days prior to the date of arrival will incur a 25% charge.
   Reservations cancelled seven (7) to fourteen (14) days prior to the date of arrival will incur a 50% charge.
   Reservations cancelled less than seven (7) days prior to the arrival date will incur a 100% charge.
   If the room you are booking is labelled as non refundable, non cancellable or similar, all cancellations will
   incur a 100% charge, regardless of the date in which the cancellation is requested.
   Cancellation policies can vary seasonally.

Cancellation policy for the high season and holidays:
High Season, Long Weekends, Christmas, New Year and other dates decided by the hotel.
   Reservations cancelled thirty (30) days or more prior to the date of arrival will incur a 25% charge.
   Reservations cancelled fifteen (15) to twenty-nine (29) days prior to the date of arrival will incur a 50% charge
   Reservations cancelled less than fifteen (15) days prior to the date of arrival will incur a 100% charge
   There are no refunds for early check outs and “no shows”. If the number of guests on your reservation is
   reduced once the reservation is paid, it is up to the hotel to determine applicable refunds or penalties.

Note: Any postponement of the booking will be treated as a cancellation & will be governed by the Cancellation Policy

Refunds only through cheque for bookings made by cash/cheque/bank transfer.
Online refunds for bookings made through the website usually take 7-10 working days.
Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
The original receipt must be presented for processing the refund.
Credit/debit card cancellations will be charged 5% extra.

1. Silver Arch Hotel welcomes you to its website and looks forward to a meaningful interaction with you.
2. Silver Arch Hotel respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particular and the like, shall be entitled to privacy and kept confidential.
3. Silver Arch Hotel assures you that your personal information shall not be used/disclosed by it, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law.
4. Silver Arch Hotel assures you that in the event of your personal information being shared with its subsidiaries, business associates etc, such sharing of information shall be for the purpose of doing the intended business with you.
5. Silver Arch Hotel reserves its right to collect, analyse and disseminate aggregate site usage patterns of all its visitors with the view to enhancing services to its visitors. This includes sharing the information with its subsidiaries, and business associates as a general business practice.
6. If you have any question or concerns regarding your privacy issues, please do not hesitate to contact Silver Arch Hotel at [email protected]
7. While Silver Arch Hotel assures you that it will do its best to ensure the privacy and security of your personal information, it shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorized persons consequent to misuse of the internet environment.
8. Silver Arch Hotel reserves its right to revise this privacy policy from time to time at its discretion with the view to making the policy more user friendly.

In the design of our website, we have taken care to draw your attention to this privacy policy so that you are aware of the terms under which you may decide to share your personal information with us. Accordingly, should you choose to share your personal information with us, Silver Arch Hotel will assume that you have no objections to the terms of this privacy policy.

The following are terms of a legal agreement between you and Silver Arch Hotel. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, please do not use this web site.

This Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Silver Arch Hotel may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

Silver Arch Hotel assumes no responsibility regarding the accuracy of the information that is provided on the website and use of such information is at the recipient's own risk. Silver Arch Hotel provides no assurances that any suggested solutions/consultancy to problems may be resolved with the use of any information that the website provides.

By furnishing information, Silver Arch Hotel does not grant any licenses to any copyrights, patents or any other intellectual property rights.

Silver Arch Hotel does not want to receive confidential or proprietary information from you through our Web site. Please note that any information or material sent to Silver Arch Hotel will be deemed NOT to be confidential. By sending Silver Arch Hotel any information or material, you grant Silver Arch Hotel an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that Silver Arch Hotel is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (c) we are required to do so by law.